EMPLOYEE BURNOUT AND ORGANIZATIONAL PERFORMANCE OF HEALTH CARE PROVIDERS IN AUCHI, EDO STATE, NIGERIA

Abstract

This research work focuses on Employee Burnout and Organisational Performance of health care providers in Auchi Edo State Nigeria. Health care providers in Auchi Edo State is the focus of the study and attention is given to the extent to which emotional exhaustion, role ambiguity, Personal accomplishment, excess work load and depersonalization affects organizational performance. The population of the study consist of three hundred and fifty (350) staff from seven (7) hospitals in Auchi, Edo State. A sample size of one hundred and eighty-six (186) was determined using Taro Yamane formula. The questionnaire is the major instrument used in collecting data for this research and the data were further analysed using Pearson product Moment Correlation Coefficient and regression analysis with the help of statistical packages for social sciences (SPSS). Findings from the study reveal that there is a significant relationship between the emotional exhaustion, role ambiguity and excess workload with organizational performance. Personal accomplishment and time pressure had no significant relationship with organizational performance in this study. The study concludes that Burnout is high among healthcare workers, with greater prevalence among workers with poor health status, longer years of experience etc. The study recommended amongst others that; Managers should work towards improving the design of jobs in their organizations to increase motivation as high levels of motivation can result in reduced burnout rates and also management needs to pay attention to the effects of emotional exhaustion and carryout regular checkups for the psychological state of each member of staff.